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Accessing Crisis Services

January 2, 2019 | 0 Comments
by Joanna Jennings

Region Ten serves more than 9,000 people a year who are experiencing a variety of mental health, substance use, and developmental and intellectual disability concerns.  As an agency, we must always balance our crisis services with the health privacy rights of those we serve. 

If a person is in immediate danger of hurting themselves or someone else, please call 911.  Region Ten  responds to calls for crisis services initiated by law enforcement, to assess the need for further mental health services.

Region Ten is also available 24 hours a day/365 days a year to evaluate and assess persons who are experiencing a psychiatric emergency.  In these situations, a person in need of immediate help may call 434-972-1800.  Our Emergency Services team will discuss the situation and may recommend an evaluation to assess whether they meet the criteria for hospitalization or would like to receive inpatient care. 

In an emergency situation Region Ten will evaluate and assess:

  1. Whether the person will, in the near, future:
  2. Cause serious physical harm to self or others, or
  3. Suffer serious harm due to inability to protect themselves from harm or to provide for their basic human needs, and
  4. The person is in need of hospitalization or treatment, and
  5. The person is unwilling to volunteer or incapable of volunteering for hospitalization or treatment.

While Region Ten provides crisis evaluations we are obligated to follow state and federal privacy regulations to protect consumers privacy, and also to encourage a safe and confidential environment where citizens can seek mental health and substance use treatment as needed. Click here to view Region Ten’s full list of consumer privacy regulations.

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