REACH Crisis Services

Meets the crisis support needs of individuals who have a developmental disability

Service Overview

The REACH program is designed to meet the crisis support needs of individuals who have a developmental disability and are experiencing crisis events that put them at risk for homelessness, incarceration, hospitalization, and/or danger to self or others. REACH programs offer an additional layer of support to emergency services, the state hospital system, and caregivers who work most closely with individuals with a developmental disability (DD).

What does REACH offer?
• 24/7 crisis line: 855-917-8278 (Adults) 888-908-0486 (Children)
• Mobile crisis supports in the home and community
• Short-term residential crisis stabilization at the Crisis Therapeutic Home
• Community and home based crisis intervention and stabilization support

REACH Mobile Crisis Team Provides:
• 24/7 REACH crisis hotline
• Consultation with crisis clinician via phone
• On-site response for crisis assessment within 2 hours
• Development and training on individualized Crisis Education and Prevention Plans
• Linking to community service supports
• Training on prevention and stabilization strategies

REACH Mobile Crisis Services Provides:
• Implementation of crisis stabilization plans in home and community settings
• Coaching/mentoring the system of support
• Skills assessment and development

REACH Crisis Therapeutic Home Provides:
• Six-bed short-term residential crisis stabilization (up to 30 days)
• Structured daily therapeutic schedule
• Therapeutic groups, activities, and community outings
• Skill-building exercises (ADLs, social skills, etc.)
• Emotional recognition and regulation development

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Contact Info

Available Locations

Old Lynchburg Road Campus

Eligibility Criteria

In Region I REACH services are provided to adults ages 18 and up in Virginia.
Individuals must have a documented intellectual and/or developmental disability AND co-occurring mental illness and/or significant behavioral challenge.

REACH Brochure

REACH Intake Form

FAQs

You can find answers to our most frequently asked questions about this service here. If you’ve got a question we haven’t covered, please don’t hesitate to get in touch.

How do I contact REACH for information or to access services?

To contact REACH for information or to make a Crisis or Non-Crisis referral call 1-855-917-8278.

Who can make a referral to REACH?

Anyone can make a referral on an individual’s behalf. Often, a family member, a case manager, an emergency services worker, a doctor, or another team member makes a referral. The individual can also call on their own behalf.

Do I have to know what REACH service I want when calling?

No, REACH will assess the individual’s situation and determine eligibility and offer services that are most appropriate.

What determines eligibility for REACH services?

Eligible individuals must have a documented intellectual and/or developmental disability AND co-occurring mental illness and/or significant behavioral challenges.

Is REACH voluntary or can some authority require participation in the REACH program?

REACH is a voluntary program. No one can be forced to participate.

If an individual is eligible for services what will happen next?

Once determined eligible for services by our REACH team, the individual will be assigned a Clinical Coordinator who will arrange services and work with the individual as well as the whole team.

Key resources

All resources +

DBHDS Resources for DD

Virginia Department of Behavioral Health and Developmental Services (DBHDS)

The ARC of Virginia