Crisis Services

Crisis Services

Support to meet immediate needs, assure safety, and connection to appropriate interventions

All Services

Service Overview

Region Ten Crisis Services support individuals who are in acute mental distress and in need of immediate help.  Services are provided 24 hours a day, seven days a week in a variety of capacities throughout the agency. Crisis services are designed to meet a person’s immediate needs, assure their safety, and connect them to appropriate and timely interventions in the least restrictive environments. This includes rapid telephone consultation and in-person crisis assessments if necessary. Crisis counseling is also available at scheduled times in a variety of Region Ten sites.

Region Ten’s acute teams and programs provide supportive counseling, assessment, stabilization services, as well as acute intervention and safety planning. In accordance with legal and ethical best practices, Region Ten collaborates with a wide variety of community partners including mental health providers, law enforcement agencies, family members, and the individuals themselves, to assure interactions within crisis situations are handled in a safe, respectful, and person-centered way.


Contact Info
Available Locations
Eligibility Criteria
  • All individuals within the Region Ten service area are eligible for crisis support services.


You can find answers to our most frequently asked questions about this service here. If you’ve got a question we haven’t covered, please don’t hesitate to get in touch.

Expand What happens when someone contacts Region Ten in an acute psychiatric crisis? What happens when someone contacts Region Ten in an acute psychiatric crisis?

When you encounter Crisis Services, you can expect to meet with a clinician who will assess the risk of your situation and help you get the services you need. This may include supportive counseling, referral to a higher level of care or another provider; or even, in some cases, hospitalization at an inpatient facility.  For individuals already receiving services at Region Ten, the Crisis Services staff can provide consultation, information, assistance, and support to assure de-escalation and safety and referral to other behavioral healthcare partners as needed.

Expand What is an Emergency Custody Order (ECO)? What is an Emergency Custody Order (ECO)?

An ECO allows police to take someone from the community to a safe location for an evaluation to determine the best next steps. In our area, this is typically done at the UVa Emergency Department by Region Ten-certified pre-screeners and UVa Medical Center staff. If a police officer believes a person is unsafe and meets the criteria for an ECO, he or she can initiate an ECO on the spot and take the person to the emergency department. Or, someone believes a person is unsafe can go to the nearest magistrate’s office, which is at 1610 Avon St. Extended in Charlottesville, where a magistrate will take testimony and issue an order if the criteria are met. Police then would be dispatched to find the person, serve the order and take the person to the emergency department. If the evaluators find that the only way to ensure safety is admission to the hospital, they will petition the magistrate for a temporary detention order (TDO).

Expand What is a Temporary Detention Order (TDO)? What is a Temporary Detention Order (TDO)?

This order will admit the person for inpatient behavioral health treatment at UVa or another hospital. After approximately three days, during which the person undergoes a psychiatric assessment, a special justice hears evidence in a commitment hearing held at the admitting hospital.

Expand What is a Civil Commitment? What is a Civil Commitment?

At the commitment hearing, the special justice decides, based on evidence presented by the treating psychiatrist, an independent evaluator, and a representative from the community services board, if the person meets legal criteria to remain in the hospital for ongoing treatment. The legal criteria is always the same four questions:

  • Is the person battling a mental illness?
  • Is he/she, or are others, at risk of harm because of that illness?
  • Is hospitalization or treatment the only way to reduce that risk?
  • Is the person unwilling or unable to agree to the treatment?

If the answer to any of the questions becomes “no,” the person can agree to voluntary treatment or be discharged.

Expand Will I get a bill for crisis services? Will I get a bill for crisis services?

Region Ten bills for face-to-face evaluation services. No one is refused services if they cannot afford to pay. A sliding scale is available. We accept reimbursement from many health insurance plans, as well as Medicaid.



Key resources

Charlottesville Albemarle Youth Opportunity Center
Region Ten Financial/Billing Resources
9-8-8 Lifeline
CSB Directory
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